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Completely Uninstalling and Reinstalling
Ancestral Quest

In some rare cases of errors and other persistent problems, it may be desirable to completely uninstall then reinstall Ancestral Quest. In this Tip, we give you the complete procedure.

  • Uninstall-Reinstall Ancestral Quest for Windows
  • Uninstall-Reinstall Ancestral Quest for Mac

Windows Procedure


Where a step may be slightly different between Windows XP and Windows Vista, you will see those instructions appearing within a color-coded section.

You may want to read through all of these instructions first, before beginning the procedure. This will help you understand and be familiar with what will be required before starting.

Ancestral Quest for Windows
Complete Uninstall-Reinstall Procedure
Step
#
[an error occurred while processing this directive] Windows XP-specific portions Windows Vista-specific portions
1 Backup your database. In Ancestral Quest make a new backup of your database (do not overwrite a previous backup).
2 Have your AQ Registration Key handy. If you do not have it, within Ancestral Quest, on the menu bar, choose Help > Register Ancestral Quest.
Write down your Registration Key, including the hyphens (or you can copy the key and paste it into a document).
Click Close.
3 Uninstall Ancestral Quest from your computer. To uninstall:
Go to Start> Control Panel> Add/Remove Programs and look for any Ancestral Quest. Go to Start > Control Panel > Programs and Features. In the Uninstall or Change a Program window, look for any Ancestral Quest.
Uninstall the program. You may be prompted to uninstall PDF-XChange; continue with that uninstall operation. If you are not prompted to uninstall PDF-XChange, please do so manually from this screen.
Make sure that all Ancestral Quest and PDF-XChange files are gone from this list.
Close the Control Panel windows.
4 Shutdown and restart the computer.
5 Rename the Ancestral Quest Settings file.
Click the Windows Start button. Look at the very top of the menu and you will usually see a picture next to a name. This is your Windows profile name (you will need to know this in a moment, so remember it or write it down).
Open up My Computer. Open up Computer.
Double-click on your Local Disk (C:) drive.
Double-click on the Documents and Settings folder. Double-click on the Users folder.
Double-click on the folder that has the 'User name' you made note of, earlier.
Locate the Application Data or AppData folder.
If you do not see this folder (it is usually hidden by Windows so you won't mess things up), you will need to make it visible.
Go to the Menu bar of the My Computer window, click Tools, then Folder Options. Near the top of the window, click on Organize, then click on Folder and Search Options.
In the dialog box that opens, click the View tab, then down under Advanced Settings, click the circular option labeled Show hidden files and folders, and click OK.
Double-click on the Application Data folder. Double-click on the AppData folder.
Double-click on the Roaming folder.
Double-click on the Incline Software folder.
Double-click on the Ancestral Quest folder.
Locate the ancquest.ini file, and click on it once with the mouse to select it.
Along the top of your computer keyboard, you will see a row of function keys (labeled F1, F2, and so on). Tap the F2 function key once -- this puts you into rename mode for the file that was selected.
Rename the AncQuest.ini file so it becomes AncQuest Old.ini. Note: If you do not see the .ini, just rename the AncQuest file to AncQuest Old.
Close that window.
6 Shutdown and restart the computer, again.
7 Reinstall Ancestral Quest, taking the default settings.
8 Shutdown and restart the computer, once more.
9 Run Ancestral Quest and enter your Registration Key as recorded in step 2, if necessary. Then, verify whether the problem is still there or has been resolved.

Mac Procedure


You may want to read through all of these instructions first, before beginning the procedure. This will help you understand and be familiar with what will be required before starting.

Ancestral Quest for Mac
Complete Uninstall-Reinstall Procedure
Step
#
 
1 Backup your database. In Ancestral Quest make a new backup of your database (do not overwrite a previous backup).
2 Have your AQ Registration Key handy. If you do not have it, within Ancestral Quest, on the menu bar, choose Help > Register Ancestral Quest.
Write down your Registration Key, including the hyphens (or you can copy the key and paste it into a document).
Click Close.
3 Make sure you have the Ancestral Quest disk image file, that you downloaded when you initially purchased AQ, or when you downloaded Ancestral Quest Basics, handy.

This file has the name, AQ14mac.dmg, and should be located in your Downloads folder. If you don't have this file, you will need to download it again before proceeding.
4 Uninstall Ancestral Quest from your computer. To uninstall:
  • Exit Ancestral Quest
  • Open your Finder window
  • Locate and expand the Applications folder
  • Move the AncestralQuest.app application to the trash
  • Now locate and expand your home folder (typically it will show your name)
  • Expand the "Library" folder. (If you don't see the Library folder, you may need to adjust the View Options for Finder, and check the box to "Show Library Folder".)
  • Locate and expand the "Application Support" sub-folder
  • Locate the "Ancestral Quest" sub-folder, and move this "Ancestral Quest" support folder to the trash.
5 Reinstall Ancestral Quest. To install:
  • Open the AQ14mac.dmg file, which you earlier downloaded from the Internet. This will show you a window you can use to drag the Ancestral Quest application to your Applications folder.
  • Follow the instruction to drag the Ancestral Quest application to your Applications folder.
  • You can now close this window.
  • Open your Applications folder and run Ancestral Quest
  • Follow the prompts to download and install the Collaboration Support files from Microsoft
6 Run Ancestral Quest and enter your Registration Key as recorded in step 2, if necessary. Then, verify whether the problem is still there or has been resolved.