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Completely Uninstalling and Reinstalling
Ancestral Quest

In some rare cases of errors and other persistent problems, it may be desirable to completely uninstall then reinstall Ancestral Quest. In this Tip, we give you the complete procedure.

  • Uninstall-Reinstall Ancestral Quest for Windows
  • Uninstall-Reinstall Ancestral Quest for Mac

Windows Procedure


Where a step may be slightly different between Windows XP and Windows Vista, you will see those instructions appearing within a color-coded section.

You may want to read through all of these instructions first, before beginning the procedure. This will help you understand and be familiar with what will be required before starting.

Ancestral Quest for Windows
Complete Uninstall-Reinstall Procedure
Step
#
[an error occurred while processing this directive] Windows XP-specific portions Windows Vista-specific portions
1 Backup your database. In Ancestral Quest make a new backup of your database (do not overwrite a previous backup). If you aren't sure where the backup is being created, you might want to save it to your desktop.
2 Have your AQ Registration Key handy. If you do not have it, within Ancestral Quest, on the menu bar, choose Help > Register Ancestral Quest.
Write down your Registration Key, including the hyphens (or you can copy the key and paste it into a document).
Click Close.
3 Uninstall Ancestral Quest from your computer. To uninstall:
Go to Start> Control Panel> Add/Remove Programs and look for any Ancestral Quest. Go to Start > Control Panel > Programs and Features. In the Uninstall or Change a Program window, look for any Ancestral Quest.
Uninstall the program. You may be prompted to uninstall PDF-XChange; continue with that uninstall operation. If you are not prompted to uninstall PDF-XChange, please do so manually from this screen.
Make sure that all Ancestral Quest and PDF-XChange files are gone from this list.
Close the Control Panel windows.
4 Shutdown and restart the computer.
5 Rename the Ancestral Quest Settings file.
Click the Windows Start button. Look at the very top of the menu and you will usually see a picture next to a name. This is your Windows profile name (you will need to know this in a moment, so remember it or write it down).
Open up My Computer. Open up Computer.
Double-click on your Local Disk (C:) drive.
Double-click on the Documents and Settings folder. Double-click on the Users folder.
Double-click on the folder that has the 'User name' you made note of, earlier.
Locate the Application Data or AppData folder.
If you do not see this folder (it is usually hidden by Windows so you won't mess things up), you will need to make it visible.
Go to the Menu bar of the My Computer window, click Tools, then Folder Options. Near the top of the window, click on Organize, then click on Folder and Search Options.
In the dialog box that opens, click the View tab, then down under Advanced Settings, click the circular option labeled Show hidden files and folders, and click OK.
Double-click on the Application Data folder. Double-click on the AppData folder.
Double-click on the Roaming folder.
Double-click on the Incline Software folder.
Double-click on the Ancestral Quest folder.
Locate the ancquest.ini file, and click on it once with the mouse to select it.
Along the top of your computer keyboard, you will see a row of function keys (labeled F1, F2, and so on). Tap the F2 function key once -- this puts you into rename mode for the file that was selected.
Rename the AncQuest.ini file so it becomes AncQuest Old.ini. Note: If you do not see the .ini, just rename the AncQuest file to AncQuest Old.
Close that window.
6 Shutdown and restart the computer, again.
7 Reinstall Ancestral Quest, taking the default settings.
8 Shutdown and restart the computer, once more.
9 Run Ancestral Quest and enter your Registration Key as recorded in step 2, if necessary. Then, verify whether the problem is still there or has been resolved.

Mac Procedure


You may want to read through all of these instructions first, before beginning the procedure. This will help you understand and be familiar with what will be required before starting.

Ancestral Quest for Mac
Complete Uninstall-Reinstall Procedure
Step
#
 
1 Backup your database. In Ancestral Quest make a new backup of your database (do not overwrite a previous backup). If you aren't sure where the backup is being created, you might want to save it to your desktop.
2 Have your AQ Registration Key handy. If you do not have it, within Ancestral Quest, on the menu bar, choose Help > Register Ancestral Quest.
Write down your Registration Key, including the hyphens (or you can copy the key and paste it into a document).
Click Close.
3 If you intend to reinstall AQ, make sure you have the Ancestral Quest disk image file, that you downloaded when you initially purchased AQ, or when you downloaded Ancestral Quest Basics, handy.

This file has the name, AQ14mac.dmg, and should be located in your Downloads folder. If you don't have this file, you will need to download it again before proceeding.
4 Uninstall Ancestral Quest from your computer. To uninstall:
  • Exit Ancestral Quest
  • Open your Finder window
  • Locate and expand the Applications folder
  • Move the AncestralQuest.app application to the trash
If you intend to reinstall, and you do not need to do a full uninstall before reinstalling, you can skip to step 5. If you want to completely uninstall AQ, continue.
  • Now locate and expand your home folder (typically it will show your name)
  • Expand the "Library" folder. (If you don't see the Library folder, click "Go" from the Finder main menu, then hold the <Option> key. You should now see "Library" in the list of folders you can Go to. Select "Library".)
  • Locate and expand the "Application Support" sub-folder
  • Make sure that your family data file is not contained in the "Ancestral Quest" sub-folder of this "Applicatoin Support" folder. If it is, you will want to move it to a different folder before taking the next step. Please be aware of the following issues and steps:
    • By default, AQ for Mac is designed to store your family databases in your "Documents" folder. A bug was introduced into AQ for Mac during October and early November of 2015, wherein this default was changed to the "My Documents" folder, inside of the Application Support for AQ. By mid-November, this was changed back, so that AQ would again use the "Documents" folder by default.
    • If you initially installed AQ, or fully reinstalled AQ, during this time period, you should make sure that your family database files are NOT in the "My Documents" folder of the Application Support for AQ. If you are sure that your files are stored elsewhere, then you can skip this check. If you are not sure of where your files are stored, please watch this short video that will demonstrate how you can verify the location of your files, and how to copy them to a safe folder before proceding.
  • Locate the "Ancestral Quest" sub-folder, and move this "Ancestral Quest" support folder to the trash.
5 Reinstall Ancestral Quest. To install:
  • Open the AQ14mac.dmg file, which you earlier downloaded from the Internet. This will show you a window you can use to drag the Ancestral Quest application to your Applications folder.
  • Follow the instruction to drag the Ancestral Quest application to your Applications folder.
  • You can now close this window.
  • Open your Applications folder and run Ancestral Quest
  • Follow the prompts to download and install the Collaboration Support files from Microsoft
6 Run Ancestral Quest and enter your Registration Key as recorded in step 2, if necessary. Then, verify whether the problem is still there or has been resolved.