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Ancestral Quest for Mac

Frequently Asked Questions


Install and Uninstall Ancestral Quest for Mac

Q: How do I install AQ on my Mac?
A: Here is a quick video and written instructions that show you the installation process for your Mac.
Q: How do I uninstall AQ from my Mac?
A: View the written instructions for removing Ancestral Quest from your Mac.

Printing/Report Questions

Q: How do I save reports as a PDF file with AQ for Mac?
A: There are three parts to this:
  1. First, you need to download and install PDFwriter for Mac. This procedure needs to be done only once on your Mac. View the steps to do this.
  2. Then you will generate the PDF using the PDFwriter printer. This you would do for each report you want to save as a PDF file. See these steps.
  3. Finally, you will need to locate the generated PDF report each time you generate a report as a PDF file. Read the steps on how to do this.

Program Compatibility Questions

Q: When I install or run AQ for Mac on my MacOS High Sierra, I receive a message stating that AQ is not optimized for my Mac.
screen shot of error message
What is going on and what do I need to do to address this?
A: When you click on 'Learn More' in that message, you are taken to this page of their site:
https://support.apple.com/en-us/HT208436

Among other things, this page states the following (emphasis added):

“Apple began the transition to 64-bit hardware and software technology for Mac over a decade ago, and is working with developers to transition their apps to 64-bit. At our Worldwide Developers Conference in 2017, Apple informed developers that macOS High Sierra would be the last version of macOS to run 32-bit apps without compromise.”

“Starting with macOS High Sierra 10.13.4, apps that have not been updated to use 64-bit processes produce a one-time alert when opened. This gives users advance notice that they are running 32-bit software, which will not be compatible with macOS in the future.”

“The 64-bit transition for macOS and macOS apps is still underway, so final transition dates have not yet been established. But now is a good time to check with the software developer to see if 64-bit versions of your favorite titles are available.”

You may continue to use 32-bit apps with your Mac today. Using 32-bit software has no adverse effects on your data or your computer.”

Be advised that we are aware of the matter, and expect to make a 64-bit version of AQ for Mac available before it becomes a problem.

 


 

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