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Ancestral Quest for Mac

Frequently Asked Questions


Install and Uninstall Ancestral Quest for Mac

Q: How do I install AQ on my Mac?
A: Here is a quick video and written instructions that show you the installation process for your Mac.
Q: How do I uninstall AQ from my Mac?
A: View the written instructions for removing Ancestral Quest from your Mac.

Printing/Report Questions

Q: How do I save reports as a PDF file with AQ for Mac?
A: There are three parts to this:
  1. First, you need to download and install PDFwriter for Mac. This procedure needs to be done only once on your Mac. View the steps to do this.
  2. Then you will generate the PDF using the PDFwriter printer. This you would do for each report you want to save as a PDF file. See these steps.
  3. Finally, you will need to locate the generated PDF report each time you generate a report as a PDF file. Read the steps on how to do this.

Program Compatibility Questions

Q: Can AQ for Mac work with the files created by AQ for Windows?
A: Yes, because the inner workings of the program are the same on both operating systems, the files used by the program are identical and interchangeable between platforms.
  • Database files: Both AQ for Windows and AQ for Mac can open, edit, and save .aq and .paf database files.
  • Collaboration Working Files: If you are using AQ's Collaboration feature, you can share and collaborate your database with other AQ collaborators, regardless of their operating system.
  • Backup files: You can backup and restore native .aqz and PAF .zip backup files between copies of AQ on either operating system.
  • GEDCOM files: You can export and import .ged files to and from AQ for Windows and Mac as well as between other genealogy programs and services that support the GEDCOM standard.
Q: Are there any features in the Windows version of Ancestral Quest that are not available in Ancestral Quest for Mac?
A: There are three features that are unavailable in AQ for Mac:
  1. The AQ2Go! feature which allows you to run Ancestral Quest off a flash drive or other removable device is not supported on Macintosh systems.
  2. Recently edited database files will not appear under the File menu.
  3. “Line Upon Line - A Beginner's Guide to Genealogy” by Margery Bell, an e-book to get you up and running with your genealogy, is not included in the installation package of AQ for Mac. It is, however, available by sending an email request to support@ancquest.com.
Q: When I install or run AQ for Mac on my MacOS, I receive a message stating that AQ is not optimized for my Mac.
screen shot of error message
What is going on and what do I need to do to address this?
A: Macintosh has this information about the issue:

“Apple began the transition to 64-bit hardware and software technology for Mac over a decade ago, and is working with developers to transition their apps to 64-bit. At our Worldwide Developers Conference in 2017, Apple informed developers that macOS High Sierra would be the last version of macOS to run 32-bit apps without compromise.”

“Starting with macOS High Sierra 10.13.4, apps that have not been updated to use 64-bit processes produce a one-time alert when opened. This gives users advance notice that they are running 32-bit software, which will not be compatible with macOS in the future.”

“You may continue to use 32-bit apps with your Mac today. Using 32-bit software has no adverse effects on your data or your computer.”

So, will Ancestral Quest work with macOS 10.15 Catalina?
  • Ancestral Quest currently runs on all versions of macOS from 10.7 (Lion) to 10.14 (Mojave).
  • Apple will release a new version of macOS sometime in October. This release will be called, "Catalina".
  • Catalina will only work with 64-bit apps. Ancestral Quest is currently a 32-bit app.
  • Incline Software is working to provide a 64-bit version of Ancestral Quest for Mac, but it may not be available until a few weeks after Apple releases Catalina.
Until the 64-bit version of Ancestral Quest is available, we recommend that you delay upgrading to macOS 10.15 Catalina.

When the 64-bit version of AQ is ready, it will be available at no additional charge to those with a current license.

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