Frequently Asked Questions

Once you have identified data files that you no longer need, you can delete them in either of two ways:

• Go to the menu bar in AQ and select File, then Delete. This will bring up a typical Windows browse window that will let you select a file to remove. Once you highlight a filename, you can click on the Delete button to remove it. USE THIS FEATURE WITH GREAT CAUTION! You do not want to delete a database you have any doubts about.
• You can use File Explorer/My Computer or Finder to locate the extraneous file and delete it. The same cautions apply, as above.

The first time you import a GEDCOM file into an existing database, AQ will automatically make a temporary backup file of your database before proceeding. This file will have the name of your database file, but will have an extension of ".tqz". On subsequent imports into this file, AQ will ask if you want to replace this temporary backup before importing.

If you want to restore your database to the state prior to the import, simply restore from this ".tqz" file. To do this, close your file, then go to File > Restore. Look for the .tqz file and restore it.

Depending on your CD writer and the software you have installed, you may be able to directly backup to the CD, or you might have to do a two-step backup. If you get any kind of error message while trying to backup directly to the CD, then try this procedure:

1. Backup your file to your hard drive (usually 'C:'). When you do this, pay attention to the folder you are saving to, and the name of the backup file.
2. Exit AQ.
3. Use the method you use to transfer other files to the CD to copy this backup file from its location on the C: drive to your CD.

There was an issue when performing a backup directly to a flash memory drive or other removable drive that has a capacity of two gigabytes (2GB) or larger. This has been resolved with the release of Ancestral Quest 12.1 build 21, released on 9/18/2009. If you have AQ 12.1 build 21 or later (including AQ 14), this issue is resolved.

If you have an earlier version of AQ, there is a work-around that will involve a two-step backup routine. Please follow this procedure:

1. Backup your file to your hard drive (usually 'C:'). When you do this, pay attention to the folder in which you are saving the file, as well as the name of the backup file.
2. Use (My) Computer, or another preferred method, to copy the backup file that you had just created onto the desired flash or removable drive.